V-Retail Assistant (excl. Cashier)

About the role

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity. The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community. Retail Assistants (Exc Cashier) play a key role in helping with sales, merchandising and quality control. They support the Store Manager in ensuring quality customer service on the shop floor, assisting in processing donations as well as maintaining the general appearance and upkeep of the store area. Together, Retail Assistants play a key role in fostering a culture of inclusiveness and community spirit amongst the team, which in turn enhances the customer experience in the store.

Responsibilities

• Customer Service: Bring your friendly personality to ensure all customers are greeted warmly and provide guidance to the store's areas and inform of any specials. Also provide guidance and assistance to those who are donating items and to clients seeking social support.
• Displays and merchandising: With the guidance of the store manager, price items and ensure they are displayed attractively and safely. Bring your attention to detail to ensure thoroughfares are clear, and floors and displays are clean and fresh.
• Qualifications and skills (desired/required):
• Experience in retail, sales and customer service preferred but not mandatory as volunteers are always supported with on the job training.
• Required to fully complete TSA mission volunteer induction, training and registration process.
• Background check requirements:
• As this role isn't child-related or have access to financial or property assets or sensitive information, it does not require background checks.
• Time Required & Commitment:
• As agreed with manager
• Development opportunities with this role:
• We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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