Front Office Agent (f/m)

About the role

To consistently provide thoughtful, caring and sincere service to our Guests To greet, check in and settle guest accounts while ensuring all service standards are followed To assist Guests regarding hotel facilities in an informative and helpful way To respond to each Guest who approaches the Reception Desk To drive rate through up-selling room brands To follow department policies, procedures and service standards To follow all safety policies Other duties as assigned Written and verbal communication skills in Polish and English Previous customer related experience preferred Previous PMS experience an asset Computer literate in Microsoft Window applications an asset Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience