Account Manager - Wolt for Work

Responsibilities

• Day-to-day in this role you'll:
• You will be responsible for the growth, reactive and proactive account management, development, and retention of Wolt for Work's client portfolio, thus constantly raising the bar in how we partner with our clients.
• Relationship Management: Build and maintain relationships with prospective clients, partners, and key stakeholders. Attend conferences, industry events, and meetings to network and promote the company.
• Support the Business Development Manager in required tasks to help in achieving the company goals.
• Serving as the clients' trusted advisor, helping them onboard and use our products, as well as problem-solving according to their needs.
• Account Growth & Upselling: Identify new business opportunities within existing accounts by understanding the client's evolving needs and business goals. Develop and implement strategies to upsell products or services, increasing the value of each account.
• Client Retention & Satisfaction: Ensure clients are satisfied with products or services, handling any issues or concerns to provide timely solutions. Conduct regular check-ins and performance reviews to ensure client expectations are being met and exceeded.
• Develop client NPS, collect positive testimonials, and reduce churn
• Performance Monitoring: Track key accounts' performance using relevant KPIs (Key Performance Indicators) to ensure goals are met. Prepare reports on key account metrics, progress, and outcomes, presenting findings to senior management.
• As our business grows, we are rolling out new features that could be beneficial to our clients- you will be the one to decide how our clients can benefit from them to fulfill the potential of our platforms.
• Our humble expectations
• Account Management Experience: 4+ years of experience in account management within B2B or enterprise fields. Demonstrated ability to anticipate client needs, proactively address potential issues, and consistently deliver added value.
• Strong sales skills , including identifying upselling and cross-selling opportunities to maximize revenue growth within existing accounts. Ability to build strong relationships and tailor the company's offerings based on specific client needs and business parameters.
• Analytical Skills : Excellent analytical ability to translate data into actionable strategies. Comfortable with analyzing sales metrics and producing relevant KPIs to improve performance and decision-making.
• Attitude: Natural tendency for ownership with a get-stuff-done, entrepreneurial attitude.

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you looking to further develop a career in B2B sales and to be a part of a business within a business? If you're self-driven with a commercial mindset and a high level of ownership, then this might be your perfect next step at Wolt! Wolt for Work is a rapidly growing B2B business at Wolt, and we have ambitious plans to accelerate this growth and take our Product to the next level. Our mission is simple: we want to become the premium employee benefits platform for all companies throughout Czechia and Slovakia! Through Wolt's established delivery network and vast number of restaurant and retail partners, Wolt for Work enables businesses to boost their employees' happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events. We are now looking for a hands-on Account Manager to join us on this journey of accelerating Wolt for Work's growth further!

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