Senior Tasker Operations Manager

About the role

This highly visible, operationally-focused role is the primary day-to-day owner of Taskrabbit Delivery (formerly known as Dolly) operations within the Tasker Operations team. Taskrabbit Delivery currently has a separate supply base, tools, and a different product from the rest of the Taskrabbit business. As we further integrate Taskrabbit Delivery into the rest of the business, you will serve as the central point of continuity and operational excellence, ensuring supply remains healthy, reliable, and aligned with evolving TR standards. Reporting to the Senior Regional Manager for Tasker Success, your primary mission is to be the shepherd of Taskrabbit Delivery supply, responsible for maintaining supply performance and balancing supply with market demand in order to directly impact invoices and revenue. You will manage the full Taskrabbit Delivery supply lifecycle (post-acquisition), lead operational execution, and maintain the supply-demand balance needed to keep our operations running efficiently. This role requires strategic decision-making and cross-functional collaboration as well as strong analytical skills, and is ideal for a detail-oriented individual contributor who excels at managing complexity, driving execution, and ensuring operational stability across multiple markets.

Responsibilities

• Serve as the operational owner of Taskrabbit Delivery supply, monitoring performance and health metrics across markets. Oversee supply lifecycles, programs, and communications to ensure a high-quality, continuous flow of Helpers and strong fulfillment.
• Maintain critical supply-demand balance across markets, ensuring sufficient qualified Helpers to meet demand and support partnership objectives. Execute operational priorities, escalating risks, gaps, and market needs proactively.
• Partner with the Senior Supply Specialist to prioritize supply needs and address supply gaps through targeted registrations, onboarding, and prioritization.
• Track and report on supply performance and health metrics, creating and maintaining dashboards and using analytics to inform strategic and tactical decisions.
• Develop and execute tactical plays (communications) based on supply needs and market insights to drive supply alignment, behavior change, and growth.
• Own your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States. Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals.
• Ensure consistent delivery and effective execution of virtual programs that advise new and tenured Helpers in group settings.
• Lead local community engagement, organizing and executing events that connect and support the Helper community.
• Partner with the Quality team to execute quality initiatives that support reliability, compliance, and strong operational performance.
• Support automation initiatives to increase efficiency and operational scalability.
• Consult when needed on partnership assessments and drive operational launches, ensuring new Taskrabbit Delivery partnerships are onboarded smoothly and efficiently with prepared Helpers and aligned supply levels.
• Align Taskrabbit Delivery operations with broader Taskrabbit processes, standards, and tools, ensuring Helpers understand and adhere to updated expectations as Taskrabbit Delivery evolves toward further platform integration.
• Travel up to 10% to attend team and metro-specific events.
• Adapt to evolving business needs, taking on other duties as necessary.

Requirements

• Bachelor's degree or equivalent business experience.
• 5+ years of experience in operational, program management, or customer-facing roles, demonstrating an ability to drive complex business outcomes.
• A seasoned strategist who build

Benefits

Additional Information

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In - Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration per week in our Hub office in San Francisco.

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