ServiceNow Platform Support

About the role

As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem.

Responsibilities

• Incident Monitoring & User Support:
• Run the Business & Keep the Lights On:
• Collaboration & Process Improvement:
• We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
• WHAT YOU BRING
• 2+ years of experience with ServiceNow administration (CSA Certification required), including security administration, creating reports & dashboards, data configuration
• Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution.
• Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment.
• Ability to analyze data , identify trends, and recommend improvements to workflows, platforms, and processes.
• A collaborative mindset, comfortable working across teams and departments to support business goals. Highly organized , with the ability to juggle multiple tasks and priorities while maintaining high-quality service.Basic ability to read JavaScript required.
• Additional ServiceNow certifications beyond a CSA are a plus, especially in modules such as CMDB, CSM, HRSD, WSD, LSD.
• Experience with ServiceNow integrations such as SAP, Workday, NICE InContact, etc. is a plus
• Experience with testing integrations with tools like Postman is a plus
• Familiarity with scrum agile and Program Increment (PI) planning frameworks are a plus
• Experience with how to write RCA (5 Why's) is a plus
• #LI-ONSITE
• WHAT YOU CAN EXPECT FROM US:
• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellnes

Benefits

Additional Information

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at purestorage? Share your experience