Academic Success Advisor

Requirements

• Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes
• Job Description:
• Position Salary Range:
• $52,000 - $53,000 per year; DOE
• Essential Duties
• Advise undergraduate students pursuing degrees on campus or through ASU Online regarding university general studies, degree requirements, academic policies and procedures.
• Update student records in DARS, PeopleSoft, and other applicable systems to accurately reflect student progress.
• Respond to student inquiries through Salesforce and other advising communication platforms in a timely and professional manner.
• Assist students in establishing academic and career goals and connect them with appropriate ASU resources to support their success.
• Collaborate regularly with university partners to ensure students receive accurate and consistent information regarding degree requirements and academic pathways.
• Meet with students through a variety of modalities, including in person, by phone, through e-mail, via Zoom, during classroom visits, and as part of orientation programs.
• Deliver presentations to students, families and the broader ASU community regarding transitional advising and the degree programs supported.
• Participate in evening hours and occasional weekend assignments as needed to support student and program needs.
• Support special projects and other duties as assigned.
• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
• Master's Degree in a related field
• Experience working with general curricular elements and structures (e.g., courses, units, prerequisites, majors and minors, academic policies).
• Experience assessing college transcripts/previous coursework and helping students understand attainable academic pathways and career possibilities.
• Experience evaluating student/client needs and referring to relevant internal and external support resources.
• Demonstrated analytical problem-solving skills to identify and research individual needs, including development of strategies to successfully meet those needs.
• Experience working with culturally varied communities and recognizing issues faced by underrepresented populations.
• Working knowledge of special population advising (i.e., international students, first-year, transfer, etc.) in an educational setting at an institution of higher learning.
• Experience navigating difficult conversations using compassionate listening, de-escalation techniques, and collaborative resolution development.
• Ability to work both independently or within a complex structured team.
• Work from general instructions on standard job duties and specific directions/instructions on new assignments.
• Exercise judgment within defined procedures and practices to determine a

Benefits

Additional Information

Job Profile: Academic Advisor 1 Job Family: Academic Advising Time Type: Full time Max Pay - Depends on experience: $53,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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