TRICARE Beneficiary Services Representative - Wiesbaden, Germany

About the role

Make a Difference - Join Our Leidos TRICARE Team in Wiesbaden, Germany! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

Responsibilities

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Requirements

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Essential Skills:
• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail
• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
• U.S. military healthcare delivery system or civilian managed care
• Medical or clinical environment
• MHS Genesis or civilian healthcare systems, medical claims
• SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. * With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.00.
• Original Posting:
• For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
• Pay Range:
• Pay Range $31,850.00 - $57,575.00
• About Leidos
• Pay and Benefits
• Pay and benefits are fundamental to any career decision. That's why we craft compensation packages th

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