Patient Service Clerk, Home & Community Care, Permanent Part-Time (0.6)

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Compensation Pay Range: $25.26-$31.04 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024 , 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY Working as part of a multidisciplinary team, and under the general direction of the Manager, Home and Community Care, the Patient Service Clerk (PSC) for Home and Community Care is responsible for assisting the Care Coordinators with operational functions providing clerical support. The Patient Service Clerk for Home and Community Care provides information and referral and demonstrates a high level of client service to the Home and Community Care team, other CHEO staff and physicians, families, service providers and the general public ensuring that they feel heard, understood and are confident of follow-up. The Patient Service Clerk needs to be available to work any shifts including evenings (until 20:00hrs), holidays, and weekends. MAIN RESPONSIBILITIES Receives and initiates incoming and outgoing telephone calls. Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required. Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including completing entry of all required information (ie scanning and data entry), documenting all actions taken in the client file, ensuring file availability when required by Care Coordinators, assigning new and transferred client files to the appropriate Care Coordinator, uploading documents to CHRIS library, accessing the client information system for information as required, processing files for all discharges. Listens to and documents in client file, Care Coordinators' voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment. Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines. Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction. Liaises with staff, care providers, families and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines. Books routine patient home visit appointments and patient/family conferences, prepares agenda, and reserves meeting rooms/books online meetings, as directed by Care Coordinators. Arranges patient transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators. Assists with projects or initiatives related to job responsibilities, participates in orientation a

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