Tech Support Specialist MX Global

Responsibilities

• Lead and support internal technical projects, such as migrating to new systems and implementing new tools.
• Troubleshoot and resolve technical issues efficiently to ensure seamless operations.
• Configure and optimize platform settings to improve performance and workflow.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
• This role requires strong technical problem-solving skills, attention to detail, and the ability to work in a dynamic environment.
• BE A PART OF A TEAM WHERE YOU WILL:
• Provide outstanding support to B2B users, swiftly resolving incidents related to our diverse range of platforms
• Exhibit your technical prowess by implementing innovative configurations to enhance system performance and user experience
• Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions
• Collaborate closely with internal teams, such as Development, Product, and Operations, to address issues and contribute valuable insights for continuous improvement
• Foster a strong cooperative relationship with platform vendors, engaging in open communication and active collaboration during recurring reviews
• Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
• YOU HAVE:
• A strong passion for technology and a genuine interest in pursuing a career in technical support
• A hunger for knowledge and a willingness to learn and develop new skills, even if you don't have prior experience in a technical support role
• A global understanding of technical concepts or relevant educational background in computer science, IT, or a related field would be beneficial
• Exceptional problem-solving skills, where no challenge is too small or too daunting for you to conquer
• A results-oriented mindset, with the ability to take initiative and drive towards achieving objectives
• Proficiency in English, enabling effective communication with internal teams, B2B users, and platform providers
• An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences
• We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
• We believe driven talent deserves:
• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Benefits

Additional Information

YOUR WORK-LIFE OPPORTUNITY: We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you! As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, Basic log reading and more.

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Company Intel

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