Commercial Lines Account Associate

About the role

HUB International continues to grow and we are looking for a strong Commercial Account Associate to effectively support the busy account workflow for our Mid-Market Practice. This is an ideal role for an individual who is responsive, can handle a high volume of work, and has strong customer service. This is an ideal role for someone who is interested in learning and supporting a growing market.

Responsibilities

• Provide our internal and external clients with prompt, courteous and professional service including handling coverage inquiries and processing client requests.
• Timely preparation of documents such as: letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders and summaries.
• Continuously delivering quality in client service for an assigned book of business
• Accurately process endorsements, invoicing of transactions and generating reports using various program systems.
• Developing and nurturing client relationships by identifying client-specific needs; creating innovative and cost-effective solutions
• Monitoring client accounts receivable statements, and collecting outstanding premium owing; building relationships with sub-brokers across Canada
• Qualifications and expertise that pave the way for Success
• RIBO (Ontario Broker's license)
• Typically, 2-3 years of Insurance Industry and product line experience - broking or underwriting
• Experience with programmatic commercial lines business
• Experience delivering client-focused solutions based on customer needs
• Professional communication, and strong interpersonal skills
• Strong customer service focus with the ability to deliver positive customer experiences
• Self-starter and strong team player able to work within Production and Service teams
• Effective organizational skills and time management
• Working knowledge of Microsoft Office Products (Word and Excel).
• Ability to learn and understand new systems quickly; EPIC fluency is an asset.
• Elevate Your Career with HUB International
• Your Advancement and Well-being: Our Priority
• At HUB, we place immense value on the well-being and professional development of our team. Here's what you can look forward to as part of the HUB Team:
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks : Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding
• Service: Our Ethos
• When you join HUB, you'll find more than just a career-you'll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.
• Department Account Management & Service
• Required Experience: 2-5 years of relevant experience
• Required Travel:

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