Director of Payment Services

Requirements

• EDUCATION AND EXPERIENCE
• DIRECT REPORTS
• Payment Services Manager
• PHYSICAL DEMANDS
• While performing the duties of this job, the em

Benefits

Additional Information

Pay Range: $149,900 - $187,400 Remote Eligible: Hybrid We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position The Director of Payment Services provides strategic leadership and enterprise oversight of all payment-related functions for the Credit Union. This role is responsible for defining the vision, strategy, and long-term roadmap for payment solutions that are secure, scalable, and innovative. The Director sets direction across the payment ecosystem, including card services, ACH, wires, ATMs, and emerging payment capabilities while ensuring alignment with enterprise priorities, risk appetite, and member experience goals. This leader serves as the primary advisor to senior management on payments strategy, industry trends, and investment priorities. The Director leads through leaders, establishing clear objectives and governance to ensure effective execution, operational excellence, and continuous innovation across payment products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES May perform other duties as requested or assigned. Defines and owns the enterprise payments strategy, including long-term roadmap, investment priorities, and innovation initiatives. Advises senior management on payment trends, competitive positioning, and strategic opportunities. Ensures alignment of the payments strategy with enterprise objectives, digital initiatives, and member experience goals, while partnering with key stakeholders across Digital Services, IT, Risk, Accounting, Finance, and Operations to prioritize and advance key initiatives. Establishes guiding principles, governance, and success metrics for all payment products and services. Evaluates emerging technologies, partners, and industry developments to inform strategic direction. Serves as the Credit Union's primary relationship owner for payment networks, processors, and key third party vendors, while monitoring and ensuring compliance with contractual agreements. Represents the Credit Union in external partnerships, industry forums, and network engagements. Establishes and oversees the risk management framework for payment services, including fraud strategy, controls, and monitoring expectations, ensuring alignment with regulatory requirements (ACH, wires, cards, BSA/AML, OFAC) through appropriate governance and oversight. Provides direction on risk tolerance, escalation frameworks, and issue resolution priorities, ensuring enterprise readiness for audits, exams, and regulatory changes. Provides oversight of payment operations performance through defined KPIs, dashboards, and reporting, ensuring appropriate controls, processes, and service levels are in place to support operational excellence. Leads and develops Payment Services leadership, fostering a high-performing, accountable, and engaged team. Establishes organizational structure, roles, and capabilities to support current and future needs while fostering a culture of innovation, accountability, and continuous improvement. Establishes short- and long-term goals, objectives, and budgets for Payment Services functions. Fosters a working environment that projects the Credit Union's mission, vision, and core values. Adheres to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC.

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Company Intel

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