Business Systems Engineer

Responsibilities

• AI-Native Automation & Agent Development
• Design and build AI-powered automations and agentic workflows across the GTM tech stack - including Salesforce, NetSuite, Workato, and MuleSoft - to eliminate manual effort and accelerate business operations.
• Develop and deploy ClickUp Super Agents and LLM-based automations to automate tasks such as deal data enrichment, quote generation assistance, order validation, revenue recognition triggers, and exception handling in quote-to-cash workflows.
• Architect and implement MCP (Model Context Protocol) integrations that allow AI agents to interact with business systems contextually and safely - enabling intelligent, event-driven actions across the GTM platform.
• Explore and evaluate emerging AI capabilities (RAG, fine-tuning, multi-agent orchestration) and determine which are production-ready for GTM business systems use cases.
• Build reusable AI templates, automation patterns, and agent blueprints that can be extended across the GTM Engineering team.
• Business Systems Integration & Architecture
• Build and maintain integrations across Salesforce, NetSuite, Workato, MuleSoft, DealHub (CPQ), and other GTM platforms - with a strong bias toward clean architecture, low technical debt, and supportable design.
• Own end-to-end integration patterns for critical business flows such as lead-to-opportunity, quote-to-cash, order-to-fulfillment, and revenue reporting pipelines.
• Design data flows and transformation logic that keep business data accurate, consistent, and accessible across systems without creating fragile point-to-point dependencies.
• Apply a build-vs-buy mindset: evaluate whether a given automation need is best solved with native platform capabilities, iPaaS tooling, or custom code - and make the case clearly.
• Platform Development & Tooling
• Build internal tooling, low-code/no-code solutions, and lightweight applications using platforms such as Retool, Replit, or similar to extend business systems capabilities with minimal overhead.
• Write automation scripts and data transformation logic in Python, JavaScript, or Apex as needed to bridge gaps that platform tooling cannot address natively.
• Utilize Zapier, Workato, and similar iPaaS platforms to orchestrate cross-system workflows that are maintainable, observable, and well-documented.
• Own the full lifecycle of what you build: discovery, design, development, testing, deployment, documentation, and ongoing optimization.
• Reliability, Observability & Continuous Improvement
• Monitor the health and performance of automations and integrations you own; proactively identify degradation, data inconsistencies, or failure patterns before they impact business operations.
• Conduct root-cause analysis of integration failures or automation breakdowns and drive durable fixes - not just incident patches.
• Maintain runbooks and operational documentation so that platform behavior is understandable and recoverable by the broader team.
• Gather feedback from business stakeholders and iterate on existing automations to improve accuracy, reduce edge cases, and adapt to evolving GTM processes.
• Cross-Functional Collaboration & Stakeholder Engagement
• Partner with Sales, Revenue Operations, Finance, and Customer Success stakeholders to translate business requirements into well-scoped technical solutions.
• Work closely with GTM Systems Engineering, DevOps, and BSA teammates on architecture decisions, intake prioritization, and delivery execution.
• Contribute

Benefits

Additional Information

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Job Summary As a Business Systems Engineer on the GTM Engineering team, you will design, build, and operate the automation and AI systems that power ClickUp's Go-To-Market business - spanning core business products and the integration platforms that connect them. This role is AI-native at its core: you won't just maintain existing workflows, you'll actively advance our GTM systems with intelligent agents, LLM-powered automations, and next-generation integration patterns built on MCP, ClickUp Super Agents, and modern iPaaS tooling. You'll sit at the intersection of business systems architecture and applied AI - partnering with Sales, Finance, Revenue Operations, and fellow GTM Systems engineers to eliminate toil, accelerate revenue workflows, and build the automated, AI-augmented infrastructure the company runs on. This is a hands-on engineering role for someone deeply fluent in enterprise business systems, excited about deploying production AI, and committed to genuine ownership of the platforms they build - directly supporting GTMSOE's broader mission of operational excellence across the GTM org.

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