Customer Experience Analyst II

Responsibilities

• Manage medium- and high-complexity customer service cases.
• Support customers by providing timely, professional, and effective communication.
• Drive the adoption of digital tools to simplify and improve the customer experience.
• Build strong relationships with internal stakeholders across the organization.
• Collaborate closely with Customer Service and Sales teams to deliver customer-focused solutions.
• Support compliance with the Authorized Economic Operator (AEO) program requirements.
• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational performance.

Requirements

• Bachelor's degree in Business Administration, Economics, Logistics, International Business, Foreign Trade, or a related field.
• 2-4 years of experience in customer service, logistics, freight forwarding, or international trade.
• General knowledge of international trade and logistics processes.
• Advanced English proficiency.
• Advanced Microsoft Office skills.
• Strong communication, analytical, and problem-solving skills.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Strong teamwork and collaboration skills.
• Results-driven with a high sense of ownership and accountability.
• Quick learner with the ability to adapt to a dynamic environment.
• Excellent organizational and problem-solving abilities.
• #LI-EM1
• #RPO
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Additional Information

Customer Service Analyst II 📍 Location: São Paulo, Brazil 🏢 Work Mode: On-site 🌎 Maersk At Maersk, we are looking for a Customer Service Analyst II to join our Customer Experience team in São Paulo. We are seeking a customer-focused professional with experience in international trade and logistics who can manage medium- to high-complexity customer cases while delivering timely solutions and an outstanding customer experience.

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