Sr. Director, Client Services Region

About the role

Be essential at Cars Commerce At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry. No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we Rise Together - putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it's hard. It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable. But don't take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more. Reporting to the Vice President of Dealer Success, the Senior Director of Client Services (Regions) leads a regional team of Supervisors and Performance Managers to drive client retention and product penetration. You will be responsible for overseeing the end-to-end employee lifecycle, from interviewing and onboarding to mentoring staff on best practices for high-level digital marketing strategy. The role requires a cross-functional leader who can navigate complex client conflict resolution, iterate on internal processes, and provide accurate business forecasting for the Dealer Inspire and Cars Commerce product suites. Ultimately, you act as the primary advocate for your region, ensuring consistent communication of company directives while identifying opportunities to expand revenue. Sr. Director of Client Services, Regions The role of the Sr. Director of Client Services, Regions reports to the Vice President of Dealer Success in the oversight and management of the Client Services team (Regions). Duties & Responsibilities: Lead the regional team of Supervisors and DI performance managers Assist the Vice President with forecasting and business growth with market and product penetration across the Dealer Inspire and Cars Commerce library of product Imagine, document, rollout and iterate new processes and contests to the PFM Teams as necessary Assist with retention concerns for your territory in cross-functional partnerships with other teams, including digital advertising, SEO, marketplace and beyond Weekly touch bases with entire team to identify wins and blockers Provide ongoing training with/PFM Team, maintain detailed knowledge of all new products and digital offerings Work with PFM team to identify upsell opportunities and build strategy Mentor on best practices for client management and assist with professional growth Meet with Supervisor Team in Annual Reviews and provide constructive feedback on performance and growth path Assist in sales and strategy process for new business development for Dealer Inspire/Cars Commerce Provide support to PFM in meetings, developing strategy, manage difficult clients/cancellations, bandwidth management Advocate/communicate with other internal departments for Dealer Inspire products about bigger issues/blockers and process Ensure consistent communication of company directives for PFM teams Identify issues and solve for process improvements Identify staffing needs along with the VP in the region and be a liaison for necessary growth in client facing roles Support the Interview process outlined by HR for PFM team On-board new employees to Dealer Inspire in partnership with Regional Trainer Positive representation of client services to all internal teams Positive representation of Dealer Inspire to all clients Ability to build relationships with client and provide insight/guidance to the PFM team related to digital services (and beyond) Quarterly goal to maintain retention of all clients and products (goal established quarterly) Identify opportunity for regional growth within the Dealer Inspire product suite/upsell existing products Skills & Competencies Required: A successf

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