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IT Service Desk Technician Apprentice

External
QA logoQa · M278wj
£25K/yrFull-timeOn-siteToday
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Responsibilities

  • Communicating with our customers using various medium such as telephone, e-mails and face-to-face
  • Translating customer-reported issues into documented incidents and service requests on the business' ITSM tool
  • There are also a range of administration duties within the role
  • Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
  • Log all calls and resolutions to the service desk logging system
  • Provide first line technical support, answering support queries via phone, email and ticketing system
  • You will need the following skills:
  • Confident communicator
  • Strong technical skills
  • Excellent data quality skills
  • Strong team working skills
  • A keen interest in technology and computing
  • Outgoing and sociable
  • Experience troubleshooting basic network, software or printing problems
  • Entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
  • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
  • If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
  • For more information please visit the UK ENIC website.
  • Working hours: 37.5 hours per week

Benefits

Monthly vouchers and awards for those employees who go above and beyond. Recognised by senior leaders, peers and customersLife insuranceHolidays starting at 25 days, plus bank holidaysFuture prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Interested? Apply now!Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Additional Information

Are you an ambitious apprentice with a passion for all things IT? Look no further! Restore Digital is offering an exciting opportunity for an individual to join our team as an IT Service Desk Technician Apprentice. This role serves as a great stepping stone towards a successful career in IT within Restore Digital. Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.

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