Customer Service Lead
External
Syngentagroup · Sacramento, CAPrepare for this interview
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Additional Information
At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA. Accountabilities: Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority Responsible for establishing and maintaining solid relationships with the assigned customer base Supply timely responses regarding product, pricing, and program information Provide customer service by answering phone calls, taking messages, and assisting with transactions Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism Tracking of all shipments. This encompasses obtaining and generating all necessary documentation Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc. Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed Provide support to the Syngenta Vegetable Seeds Platform, assist in other office duties as needed. 2-5+ years in customer service, with previous experience in a lead, supervisory, or mentorship role Associate Degree in Agriculture, Business, Marketing, or related field, and/or 3+ years' experience in Horticulture, Agronomy, or Agribusiness Strong data processing and analytical acumen Strong ERP skills Experience working as part of multi-functional teams Excellent time management skills Focus on creating value for our customers Authorized to work in the U.S. without sponsorship. Salary for this position ranges between $78,400- $98,000 annually.
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