Hostess

About the role

The hostess provides an appropriate welcome in Restaurants/Bars for guests and potential guests, maximizing their dining experience using technical and individual social skills. Handle table reservations and effectively control the flow of guests. Provide a warm and friendly welcome, leading guests and seating them at the table and to answer the telephone. Assisting servers or bartenders if required. Following proper cashiering procedure. Primary Responsibilities General Duties To report for duty punctually wearing the correct uniform with name badge at all time. Assisting guest with the choice of venues where applicable and their choice of seating. Must know the brand standards set by Raffles & LQA standards. Read daily events/arrival list to acknowledge any VIP's on arrivals. Provide an appropriate welcome at Food & Beverage Venues for guests and potential guests Maximizing their dining experience using technical and individual social skill. Assist in the set-up of tables and display upon procedures. Lead guests to the table and seat them only if the table is fully set-up. Exact knowledge of menus and wine lists, and steady information about specialties. Maintaining a clear and organized reservations book. Be attentive to guests and resolves their complaints where possible. Reporting all incidents to your venue manager. Maintain responsibilities of cleanliness of hostess stations. Maintain responsibilities of cleanliness of all menus and drink menus. Assist with food and beverage service. Provide courteous and professional service at all times. Correct preparation of all necessary operational material in the back office and in the service control. Reporting of any guest comments to the venue manager Ensure highest quality of Food & Beverage to the guests. Sign in and out in the logbook before and after shift. Learning of safety, sanitation and hygiene policies. Participation in internal training and necessary meetings. Present check, perform cashiering function, bid guests' farewell and invite them to come back. Take table reservations and effectively control the flow of the guests in the restaurant ensuring the most enjoyable guest experience. Updating the restaurant guest history data. Maintain complete knowledge of all F&B services, venues, hotel services/features and hours of operations, as they affect the areas of responsibility. Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures. Minimum of 1 years of relevant experience as Hostess Minimum diploma Good Knowledge in food and beverage Multiple language a plus Luxury experience will be essential Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Diversity & Inclusion Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

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