Business Owner - Store Inventory Planning & Replenishment

About the role

Pet Valu is Canada's leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise , we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley's, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise , and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities. The Business Owner, Store Inventory Planning & Replenishment is responsible for the experience, workflows, user interface, and functional evolution of Pet Valu's Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal platforms. These systems directly support how our teams forecast demand, generate store orders, manage DC inbound flow, and support inventory availability across our network. Store Operations experience is considered an asset. Reporting to the Supply Chain BI Solutions Manager, this role acts as the connection point between store teams, franchise owners, business users, data teams, technical teams, leadership, and system vendors. The Business Owner, Store Inventory Planning & Replenishment ensures that these platforms are intuitive, reliable, efficient, and aligned to the operational processes used by Replenishment, Demand Planning, Merchandising, Store Operations, and CFC. This role applies to modern product ownership practices to deliver continuous improvement, consistent adoption, and measurable business value. In addition to system functionality, this role is accountable for how planning and replenishment platforms are experienced by stores and franchise owners. Business Owner, Store Inventory Planning & Replenishment must develop a strong understanding of store operations, empathize with franchise challenges, and act as a clear and trusted communicator between stores, corporate teams, and technology partners. Success in this role depends not only on delivering system enhancements, but on driving adoption, managing expectations, and proactively reducing confusion and escalations across the network.

Responsibilities

• Product Ownership and Roadmap
• Own the end-to-end product experience for Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal, including system usability, business workflows, store impact, and user adoption.
• Translate business, store, and franchise needs into clear, prioritized product requirements, user stories, and acceptance criteria.
• Prioritize the backlog based on business value, user needs, and system impact.
• Balance enhancement delivery with long-term system stability and scalability.
• Build and maintain the roadmap for functionality, enhancements, reliability improvements, and user experience upgrades.
• User Experience and Workflow Design
• Ensure the user interface and workflows across all three platforms are intuitive and support efficient decision making.
• Identify opportunities to simplify steps, reduce errors, improve insights, and enhance the overall system experience.
• Partner with business users to understand challenges and gather input on future improvements.
• Cross Functional Collaboration
• Work with Replenishment, Demand Planning, Merchandising, Store Operations, and Franchise representatives to understand how these systems support daily work and long-term planning.
• Collaborate with IT and Application Operations to support system stability, data integrity, and integration flow.
• Engage with vendor partners, including Blue Yonder and AGR, to support platform enhancements and issue resolution.
• Store & Franchise Engagement
• Actively engage with store teams and franchise owners to understand operational pain points related to ordering, forecasting, and replenishment.
• Establish structured feedback mechanisms (e.g., targeted sessions, pilots, forums) to gather meaningful input on a scale.
• Represent the store and franchise perspective in roadmap discussions and solution design.
• Ensure system changes are introduced with appropriate communication, training, and support to drive adoption and minimize disruption.
• Partner closely with Store Operations leadership to ensure planning and replenishment systems support efficient in-store execution, minimize unnecessary workload, and align with operational standards.
• Delivery and Implementation
• Lead requirement refinement, support development processes, and coordinate testing and validation activities.
• Facilitate UAT with business users to ensure solutions meet expectations and deliver value.
• Support deployment planning and ensure changes are communicated clearly to all impacted users.
• Platform Performance and Data Integrity
• Monitor system performance, access issues,

Additional Information

Hybrid: Markham, Ontario Job Description: Position: Business Owner - Store Inventory Planning & Replenishment Type: Full-Time | Permanent | Hybrid Location: Markham, ON Reports to : Supply Chain BI Solutions Manager

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