Customer Ops Support Coordinator

About the role

Waters China is keen to look for a positive and energetic Customer Ops Support Coordinator to be part of the Customer operation team. The ideal candidate is a person with strong communication and presentational skills, a mind of details and comfortable working in a fast-paced, cross-functional, and global environment. Act as the major contributor of improving sales revenue and efficiency

Responsibilities

• Quotation
• According to the customer's ordering requirements, generate a quotation based on the company's agreed price and send it to the customer for confirmation
• Contract
• Generate contracts and affix contract seals based on company standard templates
• Order Processing
• RMB order
• Usd Order
• Quality/return orders
• Free/trial products
• Other tasks arranged by superiors
• Follow up on backlog quotations and orders on a weekly basis, and drive the order to cash process
• Identify potential compliance risks in daily business operations.
• Project management and process optimization
• Supports the management team to ensure team tasks and projects with Waters's goals, breaking them into actionable steps with clear ownership.
• Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.

Requirements

• 1+ years relevant work experience
• Excellent interpersonal and communications skills
• Good skills in both written and verbal English
• Company Description

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