IT Configuration & Change Analyst

About the role

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role ID - C004918 Role Duties and Responsibilities Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures Assist in managing all configuration management activities within the CSU Propose and agree configuration items (CIs) and establish naming conventions for unique identification Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information Produce reports on the status and effectiveness of configuration management activities Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency Update and maintain the CMDB with accurate, complete, and current information Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated Provide status reports on implemented IT service changes to senior management Propose maintenance and implementation windows for customer approval prior to ASI commencement Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities Implement routine changes within live IT service environments Generate schedules and time estimates for planned IT service changes Participate in risk, cost, and benefit analysis of proposed service changes Document procedures and implemented changes within the ITSMsystem Monitor the effectiveness of service improvements and corrective actions Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process Liaise closely with internal Sectio

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