General Manager

Responsibilities

• Manages team response to tenant needs, ensuring that administrative and building technical staff resolve problems promptly. Ensure that services are provided consistent with policies, procedures, regulations and contractual obligations and standards.
• Manage, review and approve payment of vendor invoices following the terms of the management agreement, LPC policies and property management approval authorization limits.
• Proactively collects rent and other charges in accordance with lease terms at assigned properties. Proactively reports status of AR to client(s) with recommendations for action as appropriate. Prepares client approved standard legal notices as required.
• Direct and control preparation and delivery of timely, accurate and insightful monthly reports according to client (and/or company) requirements.
• Develop, direct and control preparation and presentation of annual budgets for operating and capital expenses consistent with client and company requirements.
• Preparation and submittal of reconciliations of tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client per the client (and/or company) requirements.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly. Craft, deliver and communicate an effective tenant care program that maximizes likelihood of tenant retention.
• Ensures monthly or more frequent property inspection. Recommends and/or approves alterations, maintenance and reconditioning as the need arises. Contracts for and coordinates vendor services as required.
• Document plans and preparations for emergency response using company or client formats. Ensures resources, supplies and backups are in place to effectively recover from adverse events. Orchestrates drills and other training as required.
• Manage and lead the daily and long-term activities of the team. Establish work schedules, assign tasks, and cross-train staff. Establish and track staff and department deadlines to meet client and company objectives. Mentor and coach as needed.
• Elevate team performance through subject matter expertise and suggestions to improve systems, processes and procedures. Champion business cases for improvement as appropriate.
• Act as primary contact with property owners, serving as Owner Representative to ensure that objectives as being met. Prepare and deliver timely, accurate and complete reports as required.
• Provide formal supervision to assigned team. Oversee recruiting and hiring of new employees. Monitor the training and development of staff. Conduct performance evaluations and coaching.

Requirements

• The job requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Real Estate License required where mandatory by local regulation. Professional designation such as RPA, CPM, CCIM preferred.
• Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel. Knowledge of Yardi or MRI and Kardin is also preferred. Proficiency with AP and CMMS systems required.
• Excellent written and verbal communication skills. Ability to clearly and effecti

Benefits

Additional Information

As a LPC Property Management General Manager, you will be responsible for leading the team responsible for all operational and financial activities of large/iconic/complex property or collection of assets, typically with PM or SPM direct reports. You may also supervise other managers with other assets/portfolios.

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Company Intel

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