Salesforce Administrator

Responsibilities

• Salesforce & CRM Strategy
• Own the Salesforce ecosystem, including strategic roadmap planning aligned with organizational goals, serving the D evelopment and S trategic E ngagement team as a primary client .
• Support portfolio level goals in line with internal client team norm s and operational plans for relationship and pipeline management.
• Serve as senior technical lead for Salesforce and associated platforms (Marketing Cloud, FormAssembly , Tableau, Revenue Grid, Dun & Bradstreet, GoFundMe Pro, etc.).
• Partner with leadership and stakeholders to identify , prioritize, and deliver system enhancements.
• Lead end-to-end project management for all Salesforce enhancements, including requirements gathering, prioritization, solution design, stakeholder alignment, testing, deployment, and post-launch adoption.
• Lead governance and steering committee processes to guide platform evolution.
• Drive Salesforce adoption, data quality improvements, data enhancement, and business process optimization.
• Develop documentation, business processes, best practices, and user training programs.
• Platform Administration & Optimization
• Oversee platform maintenance, releases, storage management, and license optimization.
• Ensure system reliability, data integrity, and security.
• Provide advanced user support and troubleshoot complex technical issues.
• Manage vendor relationships and contracts related to Salesforce and connected tools.
• Oversee vendors doing project work in the ecosystem.
• Reporting & Analytics
• Design and maintain internal CRM dashboards and reports to support fundraising, communications, programs, and operations.
• Data hygiene of CRM: de-dupes of leads/contacts, data enhancement of key account/contact fields
• Building out API and SFTP integrations with Salesforce products
• Architect custom fields for seamless analytics and reporting end uses
• Manage data feeds and integrations for business intelligence and data analysis projects, including Salesforce and Marketing Cloud API s
• Salesforce Integrations
• Own Salesforce integration strategy .
• Oversee development of integrations using Workday Studio, EIB, Salesforce APIs, Marketing Cloud Automation Studio, Azure resources, and custom code.
• Serve as primary liaison to integration vendors.
• Manage integration development resources (internal or external).
• Troubleshoot integration issues, perform root cause analysis, and document resolutions.
• Leadership & Collaboration
• Act as the technical bridge between IT, Programs, Development, Communications, Finance, and People teams relating to processes touching our Salesforce and Marketing cloud systems .
• Work in close partnership with the Director of Development Operations on enhancements and troubleshooting in support of the Development and Strategic Engagement team
• Lead process-improvement workshops and drive measurable operational efficiencies.
• Guide and mentor power users to expand effective platform utilization .
• Manage new system implementations and enhancements across the organization.
• Collaborate with other members of the business systems team where necessary.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of Salesforce administration experience
• Demonstrated experience owning CRM strategy and driving user adoption
• Strong expertise in Salesforce configuration, customization, and reporting
• Experience designing and supporting enterprise system integrations
• Workday implementation and integration experience (Studio, EIB, Core Connectors)
• Experience with building API calls to Salesforce and Marketing Cloud
• Proficiency with scripting/ coding languages including Apex, and R
• Experience with Azure Blob or similar cloud storage technology, Cyberduck or similar SFTP tool, SOQL, MySQL or similar database technologies.
• Proven project leadership and cross-functional collaboration skills
• Strong analytical, documentation, and communication abilities
• Experience working with and managing vendors and contractors.
• Salesforce Administrator and Advanced Administrator certifications
• Sales Cloud Consultant or Platform App Builder certification
• Workday certifications
• Experience in nonprofit or global organizations
• Location
• We are a remote-ready company with team members around the globe. Our beautiful and welcoming offices are available for meetings or focused work, whether you are traveling through o

Benefits

Additional Information

Job Description: Position Summary Own and lead the RMI Salesforce ecosystem in partnership with our Development, Corporate Engagement and Influence Teams. This role provides technical and strategic leadership for Salesforce, Marketing Cloud, and Salesforce integrations, ensuring platforms effectively support fundraising, programs, communications, finance, and operations. The position serves as a cross-functional technical leader, driving CRM strategy, system optimization, data integrity, process improvement, and Salesforce integration architecture.

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