Implementation Director

About the role

Outpost is building the backbone of freight. We're reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $1B from Greenpoint Partners, we're scaling and building the most valuable logistics network in the country. We thrive on accountability, integrity, and a shared drive to raise the bar. If you're excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly, welcome aboard. Outpost is deploying gate-guard technology and standing up a national truck yard footprint in parallel. The implementation function is what gets every site - ours and our customers' - from signed contract or ground-break to running smoothly. You're joining a function that's already in motion: real hardware in the field, live client commitments, and a skilled team of field technicians and engineers in execution. What we're adding is a Director who owns the playbook and scales the function for what comes next. We're seeking a Director of Implementation to own site deployments end-to-end. You'll bring deep expertise in install project management (scheduling and coordinating the installer and technician workforce) and install quality control (identifying the wrong conduit, the unsecured cable run, or the mount that won't hold before the customer does). In your first 90 days you'll deliver against in-flight commitments, take stock of open work, and refine the operating model. From there, you'll hire, scale the playbook, and build implementation into a function customers see as a differentiator. This role is based in Seattle (Fremont) and reporting to the VP of Solutions Engineering.

Responsibilities

• Install execution & quality (your zone of mastery)
• Own physical install PM for every site: schedule the installer/technician workforce, sequence trades, and hold subcontractors to spec.
• Run install QC end-to-end - catch the wrong conduit, the unsecured cable run, or the bad mount before the customer ever does.
• Site deployment, contract to go-live
• Own the deployment plan for every site: civil requirements, hardware locations, network readiness, and go-live milestones.
• Drive scheduling, hardware logistics, vendor coordination, and client-facing project communications on time, every time.
• Procurement, field tech & IT (managed, not executed)
• Manage procurement and inventory, field-tech operations, and the network/IT side of every deployment.
• Set the standards, partner with internal operators, and step in before issues become customer problems.
• Software, integration & customer success (through the Integrations PM)
• Hire and lead the Systems Integration PM who owns software, process integration, customer training, change management, and post-go-live success.
• Stay close to the customer relationship and back them up when it matters.
• Playbook & team
• Build commissioning checklists, install handoff documents, site-specific runbooks, and SOW templates.
• Document site specs, hardware configurations, and network details for every deployment.
• Hire the gaps and build the bench that lets Outpost deploy at 10x our current pace without breaking.

Requirements

• 7+ years leading physical technology deployments, site implementations, or field infrastructure rollouts (AV/low-voltage, access control, surveillance/VMS, networking, edge compute, or similar).
• Hands-on expertise in install project management and install quality control on commercial-grade builds, with direct ownership of customer outcomes.
• Track record managing concurrent multi-site deployments with live customer commitments - you ran the schedule, not a vendor.
• Experience coordinating field technicians, IT/network engineers, third-party vendors, and client stakeholders simultaneously.
• Working knowledge of network architecture sufficient to partner with IT/sysadmin teams.
• Willingness to travel ~30% on average to client and Outpost sites across the U.S.
• Bachelor's degree or equivalent practical experience.
• 3+ years in a senior implementation, deployment, or product delivery leadership role.
• Working proficiency with project management platforms (Smartsheet, ClickUp, or equivalent) and ability to read and push back on AutoCAD site drawings.
• Experience operating in early-stage or high-growth environments where the playbook is built as you go.
• Industry experience in logistics yards, trucking/fleet, parking and mobility, access control, or comparable infrastructure environments.
• Prior remote-work experience and the discipline to run a function across time zones.
• Deep expertise in systems integration and software-process delivery in addition to physical install.
• Hands-on experience with network testing (Fluke certification

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