Lockbox Equipment Operator

Responsibilities

• Operate mail extraction and processing machines (e.g., OPEX or similar equipment) to open, sort, and prepare incoming mail.
• Feed mail into automated equipment and monitor machine performance to ensure continuous workflow.
• Identify and escalate machine issues, jams, or malfunctions to supervisors or maintenance teams.
• Ensure proper separation and handling of checks, remittance slips, and correspondence.
• Maintain accuracy while meeting daily production and quality targets.
• Follow strict security and confidentiality procedures when handling financial documents.
• Perform basic maintenance tasks such as cleaning equipment and clearing jams.
• Adhere to company policies, procedures, and compliance requirements.
• Assist with manual mail extraction and special handling as needed

Requirements

• High school diploma or equivalent required.
• Prior experience in a lockbox, mailroom, or production environment preferred.
• Experience operating automated mail extraction or processing equipment is a plus.
• Basic computer skills and ability to learn processing systems.
• Key Skills & Competencies
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced, high-volume environment.
• Mechanical aptitude and troubleshooting ability.
• Good hand-eye coordination and dexterity.
• Ability to follow instructions and standardized procedures.
• Dependability and strong work ethic.
• Work Environment
• Production-based, high-volume lockbox or mail processing facility.
• Requires standing for extended periods and performing repetitive tasks.
• May involve lifting trays or containers of mail (up to 25-30 lbs).
• Shift work, including evenings, weekends, or overtime, may be required.
• There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.
• COMPENSATION AND BENEFITS
• Please click here for a list of benefits for which this position is eligible.
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
• Job Posting Expiration Date: 09/01/2026
• Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
• #LI-Hybrid

Benefits

Additional Information

Location: 895 Central Avenue, Cincinnati Ohio Hours: Monday-Friday: 7:30 am - 4:00 pm, plus OT as needed Fully Onsite: Central Avenue, Cincinnati, OH There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request. Job Summary The Lockbox Machine Operator is responsible for operating and maintaining high-speed mail extraction and processing equipment in a lockbox environment. This role ensures the accurate and efficient handling of incoming payments and remittance documents while meeting productivity, quality, and security standards.

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