Technical Account Manager / Technical Customer Success Manager

Requirements

• Customer Facing - able to present and lead calls on technical topics
• Follow up on open technical items
• Provide Guidance and enablement on the Loyalty platform
• Operationalize your portfolio
• Share trends in support, Platform Trends
• Weekly status reports
• Utilize DOMO cards to understand the health of customers
• Investigations utilizing technical program expertise
• Ability to assist/guide the SessionM Support and Engineering team in issue

Additional Information

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology - helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation - doing work that is open, portable, and built to last. We are building the future of enterprise AI. Technical Account Manager 3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Technical Account Manager to delight our clients through strong governance oversight and sustained product development excellence, to ensure that we drive excellence within product delivery. At 3Pillar, we believe client delight comes from our steadfast pursuit of client business outcomes and is delivered through exceptional product development teams globally. As the Technical Account Manager, you will have oversight for client satisfaction and build confidence with clients and product teams re: our ability to deliver exceptional products. You will obsess over the business outcomes your client is seeking to achieve, and align your team to achieve those outcomes. You are accountable for governance in your teams - escalating to the Product Development Director for support. Results are a must! Success in your role will be measured via a Delivery scorecard tied to account outcomes and client satisfaction, as well as revenue realization and direct margin targets. This role is expected to be 100% billable.

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