Box Office Attendant - Cebu

Responsibilities

• Primary Responsibilities:
• To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands
• To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
• To consult with the Ticketing Operations Manager or Admin Manager when required with the goal of providing the highest possible standard of customer service
• To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are particular details that are not understood
• Answer customers' questions in relation to events on the Ticketmaster network at Box Offices, Outlets or Events
• Working in a roving team capacity, engaging in mobile customer service and transactions while actively moving around venue hot spots.
• Cash handling and balancing transactions
• WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Customer Focus
• Ensuring Ticketmaster's customers' needs are continually satisfied.
• Experience in dealing with a range of people from different backgrounds is highly regarded.
• Strong customer service experience and demonstrated face to face people skills.
• Communication
• Demonstrating strong communication skills, both written and verbal.
• Effective listening skills are also paramount and must enjoy talking with people.
• Flexibility
• Demonstrated ability to work on a rotational roster and being accommodating and adapting to a changing and highly pressured working environment. Flexibility to work evenings and weekends
• Numerical
• Ability to check numerical data entered and be able to identify unbalanced accounts.
• Problem Solving
• Ability to accurately extract information from customers and find solutions.
• Appropriately seeking information from higher source when required.
• Computer literacy
• Ability to use Windows based computer package.
• Ability to use Excel would be highly regarded.
• Typing skills with high accuracy.
• YOU (BEHAVIOURAL SKILLS)
• Enthusiastic and passionate
• Cash handling experience with proven ability to balance takings
• Team oriented
• Demonstrated ability to handle pressure effectively
• General knowledge of Arts and Entertainment is advantageous
• Familiarity with location / city is an advantage
• Demonstrated ability to respond quickly and positively to change
• Demonstrated positive attitude
• Ability to work under pressure
• High attention to detail
• Ideally possess previous ticketing experience (not essential)
• LIFE AT TICKETMASTER
• We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
• Our work is guided by our values:
• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
• EQUAL OPPORTUNITIES

Benefits

Additional Information

Job Summary: JOB DESCRIPTION - BOX OFFICE ATTENDANT Location: Cebu, Philippines Division: SM Ticketmaster Line Manager: Admin Manager/Ticketing Operations Manager Contract Terms: Permanent, Full Time, 40 hours per week THE TEAM The Box Office operations team are the front face of Ticketmaster to the customers who purchase tickets from a box office at a venue or event site. THE JOB The Box Office Attendant provides assistance to customer ticketing needs and provides high-quality service to meet customer service standards at Ticketmaster's Box Offices, Outlets and Events.

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