Operations Associate, Client Services

About the role

The Operations Associate is responsible for supporting the daily activities of the Operations Department and providing operational and client service support to registered representatives and internal stakeholders. This role assists with brokerage account servicing, transaction processing, regulatory documentation, and operational controls to ensure efficient and compliant business operations. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide high- quality service and operational support to registered representatives, support staff, and clients Prepare account documentation and related account correspondence Open, maintain, and service brokerage accounts in accordance with firm policies and regulatory requirements Research and resolve customer inquiries in a timely and professional manner Respond to inquiries from our clearing firm regarding customer transactions and account activity Initiate and review requests for money movement in accordance with firm procedures and controls Perform margin reconciliation and assist with monitoring margin related activities Troubleshoot and resolve operational processing issues Assist with trade processing and reconciliation of trade-related discrepancies Participate in operational and service-related projects and initiatives Ensure required account documentation and records are maintained in accordance with firm and regulatory standards Perform representative registration reconciliation and related operational checks Support internal audit preparation and help enforce internal procedures and operational controls Ensure activities comply with firm policies and applicable regulatory requirements Cross-train on operational functions performed across the team to support business continuity Other duties as assigned REQUIRED EDUCATION AND EXPERIENCE High School Diploma or equivalent GED required, bachelor's degree preferred 2-5 years of brokerage operations or related financial services experience preferred Prior experience within the broker-dealer or securities industry required COMPETENCIES Working knowledge of brokerage operations processes and procedures Understanding of regulatory requirements applicable to broker-dealer operations Ability to process requests in accordance with firm policies , procedures, and regulatory requirements Strong written and verbal communication skills Strong analytical and problem -solving abilities Ability to manage multiple tasks while maintaining strong attention to detail and accuracy Strong organizational and time management skills CERTIFICATES, LICENSES, REGISTRATION Ability to obtain FINRA Series 99 preferred. JOB EXPECTATIONS This is a full-time position in office five days a week. Days of work are Monday through Friday during standard business hours. Regular and reliable attendance required.

Benefits

Additional Information

Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

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