Head of Product - Consumer Growth and Experience

Responsibilities

• Customer Experience & Personalisation
• Deliver seamless login and onboarding journeys that maximise conversion
• Evolve the Home experience into a personalised hub, driving deeper engagement
• Champion a customer-first mindset, aligning product experience with Experian's brand purpose
• Innovation, Tools & AI
• Champion modern product tools, experimentation, and data-led ways of working
• Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
• Balance innovation with secure access and fraud prevention capabilities
• Leadership & Team Performance
• Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
• Act as a hands-on leader, setting clear direction while ensuring strong execution
• Influence and align cross-functional stakeholders, including senior leadership
• Customer Growth & Lifecycle Ownership
• Own strategy and delivery across acquisition, onboarding, activation, and early engagement
• Drive growth in new customers, credit score views, and app engagement, including underserved segments
• Optimise re-engagement and lifecycle journeys to increase retention and long-term value
• Data & Performance Driven Delivery
• Define and track key growth and engagement metrics across the funnel
• Use experimentation and analytics to optimise performance and prioritisation
• Translate insights into clear actions that drive measurable impact
• Proven experience as a senior product leader in a consumer-focused, digital environment
• Track record of leading and scaling teams while delivering measurable growth outcomes
• Experience using modern product tools and working with AI-enabled workflows or automation
• Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
• Deep understanding of personalisation, app-first experiences, and conversion optimisation
• Highly data-driven, with hands-on experience in experimentation and performance analysis
• Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
• Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
• Passion for customer experience and driving meaningful engagement at scale
• Benefits package includes:
• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
• Grade: C/EB7
• #LI-DS1 #LI-hybrid
• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

Benefits

Additional Information

We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer. Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain - Access and Activation, owning the end-to-end customer entry point and early lifecycle. You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.

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