Files & Productivity Product Manager

Requirements

• The role is responsible for the management, support and enhancement of all files and productivity tools including the Microsoft suite, Adobe, PingID, Print, and AI initiatives.
• Serve as a product manager, business analyst and subject matter expert on files and productivity management platforms and operating systems used at AB.
• Perform project management duties through the entire System Development Life Cycle (SDLC); plan and execute projects collaboratively with engineering, development, and business user teams.
• Implement and plan process for all SharePoint migrations, updates, and implementations to be executed by technology support staff.
• Create, manage, and update end user product material and support documentation.
• Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff.
• Assist with setting product vision and strategy by helping to articulate the business value and understand the intent behind a new products or product releases. Work with engineering, developers, and service providers to build or deliver the appropriate solution.
• Assist with testing products and soliciting user feedback firsthand; ensure that key feedback and requests are captured and seamlessly integrated into the product planning and development processes.
• Assist with the release of products and managing releases with phases and milestones, including all aspects of end-user communications, and preparing the support and service teams with all information necessary.
• Develop analytics to measure and report product usage and KPIs, develop dashboards and reports to present these metrics, and assist with initiatives to drive user adoption through the creation of training programs, reference materials, communications.
• Run cross-functional working group and governance meetings and build strong and effective working relationships with our counterparts across the Technology and Operations organization, including engineering and development.
• About AB

Benefits

Additional Information

Who You'll Work With: We are seeking a Nashville-based Files & Productivity Product Manager to join our IT Product Management Team in Technology Services and Support.

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Company Intel

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