Customer Success Consultant (Influencer Marketing System)-Work From Home

About the role

Job Overview (Work From Home) We are seeking a proactive, client-focused, and detail-oriented Customer Success Consultant to support client relationship management and influencer marketing SaaS project implementation. This role is ideal for candidates who are passionate about data-driven marketing, social media ecosystems, and digital commerce trends. Key Responsibilities： Act as the primary point of contact for clients, building strong client relationships and delivering professional business solutions based on the company's technology and data capabilities. Understand clients' business objectives, operational requirements, and marketing goals while effectively managing expectations and maintaining high levels of customer satisfaction. Gather, analyze, and translate client requirements into actionable implementation plans, coordinating closely with internal product, technical, and development teams to ensure successful SaaS platform deployment. Manage project timelines, deliverables, implementation progress, and potential risks to ensure smooth and timely project execution. Monitor project profitability and resource utilization with strong commercial and cost-management awareness. Collaborate with internal data, strategy, operations, and technical teams to deliver high-quality solutions and drive client success. Support clients in understanding platform features, reporting capabilities, and best practices related to influencer marketing and social media analytics. Stay updated on global social media, influencer marketing, and e-commerce industry trends to better support client business growth. Requirements： Singaporean or Singapore PR eligible only. Excellent verbal and written communication skills in English, with the ability to communicate effectively in Mandarin to support Chinese-speaking stakeholders and clients. 1-2 years of relevant experience in customer success, account servicing, project management, SaaS implementation, digital marketing, or data solution-related roles. Experience in influencer marketing, social media analytics, Social Listening, CDP, CRM, marketing technology, or data analytics platforms will be an advantage. Experience in preparing, interpreting, or presenting business reports such as social listening reports, CRM/e-commerce reports, or consulting/research reports is preferred. Familiarity with overseas social media platforms and e-commerce ecosystems, including platforms such as TikTok, Instagram, YouTube, and Meta. Strong interest in influencer marketing, luxury, beauty, and FMCG industries. Strong analytical thinking, communication, coordination, and problem-solving abilities. Detail-oriented, responsible, self-motivated, and capable of managing multiple projects in a fast-paced environment.

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