Patient Access Center Supervisor - FT - Days - PAC

About the role

The Patient Access Center Supervisor provides day-to-day support for the Patient Access Center team, acting as a subject matter and technical expert. As a working Supervisor, performs a wide variety of patient care activities, including the prompt and accurate handling of appointment scheduling and pre-registration, financial services, addressing patient inquiries, and optimizing patient flow processes. Oversees the daily operations of the assigned departments as a Super User, primary escalation point, preceptor, and performance coach to include completing the following: leads, coaches, motivates, and retains assigned staff while promoting teamwork on assigned projects to achieve organizational expectations for the project/services. Accountable for the results and performance of the assigned team members as well as the overall team's accomplishments while operating ethically and with a genuine concern for team members, patients, and the community.

Responsibilities

• Competencies:
• ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, LEADING BY COACHING, MANAGING PEOPLE, PATIENT AND FAMILY CENTERED CARE, PRODUCTIVE WORK MEETINGS, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
• Education and Certification Requirements:
• Associates (Required)
• Additional Job Information:

Benefits

Additional Information

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

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