Bilingual Customer Services Agent - French/English Customers

Responsibilities

• We take a multi-channel approach to supporting our customers. So you'll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:
• You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
• You will be able to work with both UK and French customers depending on what is needed within the business
• Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
• Use great active listening and questioning skills to correctly assess, manage and resolve queries
• Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they're resolved
• Keep all customer communication records and data updated and accurate in the right systems
• What you'll need to succeed:
• 3 years+ customer services experience in a call centre environment
• The ability to speak and write in French and English Fluently
• Experience working with both UK and French customers
• A genuine passion for delivering unparalleled service and going the extra mile for our customers
• A minimum speed of 30+ words per minute with high accuracy
• Proficient with IT packages (especially G-Suite) and digital services
• Comfortable working towards and achieving targets
• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
• A bias to action with a proven track record of getting things done quickly and well
• The ability to commute to our offices in the CBD for work and work to our shift patterns
• We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times
• Apr - Sep, Monday - F riday 9.0 0am - 10.00pm Saturday - S unday 1 0.0 0 am -7.00pm
• Oct - Mar, Monday -F riday 1 0.0 0am - 1 1.00pm Saturday - S unday 1 0 .00am - 8.00pm
• Strong alignment with our company values

Benefits

Additional Information

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. At AnyVan, we're super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported, whether they're moving house or precious sentimental items, it can be a stressful time for our customers. Our CS roles are fast-paced and high-energy and that's why we love it! Plus, with ou r amazi ng Trustpilot rating, you can see how great we are at what we do! We're not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You'll have all the training and tech you need to stay on top of your game and help our customers in the best way possible. Why join our CS team? Great tools and tech to help you do your best work Top-notch training so you'll always be at the top of your game A fun, high-performing team that loves what they do Room to grow, if you're keen to take on more, we're all about promoting from within Sound like the place you want to be?

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