Client Success Manager

Responsibilities

• Client Relationship : Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client's business objectives. Create client relationships where they are champions of Force who provide references, case studies, and testimonials.
• Strategic Client Growth: Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward.
• Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.
• What you bring:
• Experience in Digital Health Account Management: You bring 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector.
• Exceptional Communication Skills: You're a talented and clear communicator who has experience presenting to large groups and high level stakeholders. You're also comfortable representing your client needs in internal forums.
• Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience.
• Why Force
• At Force Therapeutics, the well-being and growth of our team members comes first. Our robust benefits package reflects this commitment, ensuring that every aspect of our employees' professional and personal lives is supported:
• Medical, Dental, and Vision Insurance : Comprehensive coverage to ensure you and your family's health needs are always met.
• 401k Retirement Planning : To set you up for long-term financial security with a company match.
• Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town.
• Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need.
• Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days.
• Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.
• Pay Transparency Notice
• The base salary range for this role is : $70,000 - $80,000 per year*
• *Salaries are determined based on

Benefits

Additional Information

The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force's growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force's reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Client Success Manager with a track record of managing complex clients within a high-growth organization. As the Client Success Manager, you will have responsibility for managing the day-to-day relationship for an assigned set of clients. You will support a cross-functional group aligned to your clients including the Sr. Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the partnership.

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