Operations Manager

About the role

Our client is an established healthcare diagnostics organisation supporting Singapore and APAC export markets within a regulated IVD / medical devices environment. The team works closely with regional sales, headquarters supply chain, finance, quality, logistics partners, and channel partners to ensure smooth business continuity and customer satisfaction. Compensation Package: Approximately S$110,000 to S$130,000 per annum, including base salary and performance bonus. Role Overview The Operations Manager will oversee end-to-end operational execution for the Singapore and APAC export business. This role is responsible for ensuring accurate system data, reliable supply, inventory control, regulatory compliance, and continuous process improvement across Singapore and channel partner markets. The successful candidate should be strong in order management, supply chain coordination, stakeholder engagement, and operations leadership within the healthcare diagnostics, IVD, medical devices, or regulated healthcare industry.

Responsibilities

• Oversee daily operational execution for Singapore and APAC export / channel partner markets, ensuring smooth order fulfilment, supply coordination, and business continuity.
• Manage CRM and ERP systems to ensure accurate and timely updates of order, inventory, service, and operational data.
• Maintain data integrity across operational systems to support reporting, forecasting, audit readiness, and management decision-making.
• Work closely with Sales teams and HQ Supply Chain to align monthly forecasts, improve demand visibility, and support accurate monthly closing.
• Act as the key operational liaison between local teams, headquarters, distributors, logistics partners, and internal stakeholders.
• Monitor and manage supply issues, back-orders, and potential shortages, ensuring timely communication and mitigation actions.
• Review inventory levels for Singapore and export markets, including safety stock, slow-moving stock, expiring inventory, and channel partner stock levels.
• Ensure compliance with GDPMDS and other applicable regulatory, quality, and audit requirements.
• Lead audit preparation and coordination, including documentation readiness, inspection support, corrective actions, and follow-up activities.
• Review current workflows and develop or improve SOPs to enhance operational efficiency, delivery smoothness, and cost effectiveness.
• Partner with Finance, Quality, Sales, Logistics, and external distributors to resolve operational issues and support customer satisfaction.
• Lead and guide the operations support team, including coaching, performance tracking, and individual development planning.
• Support office-wide and corporate initiatives where required, including internal governance, administrative coordination, HR policy updates, and employee insurance matters.
• Travel regionally when required to support business, operational, and channel partner needs.

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, Operations Management, or a related discipline.
• Minimum 5 years of relevant experience in customer service, order management, supply chain operations, or commercial operations.
• Prior experience in the IVD, medical devices, healthcare diagnostics, life sciences, or regulated healthcare industry is highly preferred.
• Strong understanding of Order-to-Cash processes, order management workflows, supply planning, and inventory management.
• Hands-on experience with CRM and ERP systems such as SAGE, SAP, Salesforce / SFDC, or similar platforms.
• Good working knowledge of supply chain coordination, distributor operations, back-order management, and demand forecasting.
• Familiarity with GDPMDS, quality management systems, audit preparation, or regulated industry compliance is advantageous.
• Strong Excel skills are required; proficiency in Microsoft Word, PowerPoint, and Power BI will be an advantage.
• Project management or process improvement experience is preferred.
• Strong stakeholder management skills, with the ability to work across sales, supply chain, finance, quality, logistics, and external partners.
• Detail-oriented, accountable, proactive, and comfortable working in a fast-paced, matrixed environment.
• Strong planning, problem-solving, communication, and critical-thinking skills.
• Comfortable with regional travel of approximately 25%.

Additional Information

Operations Manager, APAC Export

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