IT Support Specialist

Responsibilities

• Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote tools
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtime
• Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments
• Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues
• Manage helpdesk tickets, prioritize based on business impact, and escalate as needed
• Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure
• Document issue resolutions and create user guides or quick reference materials to reduce recurring problems
• Assist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rollouts
• Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations

Requirements

• 2-4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment
• Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking
• Strong problem-solving skills with the ability to communicate effectively with non-technical users
• Self-motivated, customer-focused, and comfortable taking ownership of issues
• Highly organized with the ability to prioritize in a fast-paced environment
• Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues
• Preferred Skills:
• Experience with ERP systems in a manufacturing environment
• Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems
• Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration
• Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .

Benefits

Additional Information

Marmon Industrial Energy and Infrastructure As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused on keeping systems running efficiently. Familiarity with ERP systems is a plus.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at marmon? Share your experience