Rural Health Advocacy Program Coordinator & Consumer Advocacy Specialist

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Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: Academic Staff Employment Type: Regular Job Profile: Outreach Program Manager Job Summary: The Center for Patient Partnerships (CPP) seeks a manager advocate for the new rural health insurance program. The position will coordinate this new endeavor, lead helpline intake, one-on-one consumer education efforts and brief intervention advocacy services to qualifying clients to support access to health care. The efforts will assist rural Wisconsin consumers with understanding systems and processes that consumers must navigate to get coverage for their care. This position will oversee the day-to-day operations of the program, oversee program development-and implementation of policies and procedures- for intake and triage components of the program, assist with program quality assurance and reporting, track trends, and collaborate on system-level advocacy. The position will supervise implementation of intake and triage services, including supervision of a graduate student project assistant and graduate and undergraduate students. The mission of this new program is to support patients in using health insurance and coverage to gain timely, effective, and accessible health care in rural Wisconsin communities. CPP is an interdisciplinary, cross-campus center located within the College of Agricultural and Life Sciences (CALS) at the University of Wisconsin-Madison. CPP operates as a medical-legal partnership and offers experiential learning opportunities for undergraduate and graduate students through coursework and community engagement. Services include health advocacy and community resource navigation. Our staff is mission-focused, creative, collaborative, and dedicated to making health care work for each and all. In addition to our service and teaching, we research patients' diverse lived experiences, needs, and challenges, and test and evaluate interventions. Our model prioritizes systems change that advances access to timely, effective health care, and promotes patients' personal agency in navigating their own health experiences. The services will provide a combination of brief intervention and intensive advocacy support to clients, aiming toward problem resolution or appropriate referral for every case. This position will have service volume expectations. Responsibilities for this position include: Oversee the day-to-day operations of the program Oversee telephone and web-based helpline intake and provide prompt, high quality, confidential brief intervention and intensive advocacy services until problem resolution, referral, or case discharge Develop and implement operating policies and procedures for helpline intake and brief interventions including consumer education and advocacy services Develop training materials, train, and supervise staff and students to provide high quality one-on-one education and advocacy services regarding health insurance and self-funded plans Contribute to system change activities and compilation of recommendations regarding changes to policy, processes, contracts, administrative codes, and statutes based upon trend identification Promote continuous improvement through problem identification, reporting, and participation in internal and external meetings and convenings; and implement and incorporate best practices and new learnings Keep abreast of changing laws, regulations, and practices related to health coverage Contribute to CPP broadly through participation in staff meetings, sharing of learnings, and office coverage Other duties as assigned Key Job Responsibilities: Reviews recommendations for and provides input on the design and development of new outreach programs or services Supervises the implementation of outreach-program-focused strategic planning initiatives and objectives May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees Monitors the unit or program budget and approves program expenditures Determines outreach program needs and the personnel resource allocation plan Develops and implements operating policies and procedures to promote the outreach program in alignment with the strategic plan Department: Center for Patient Partnerships (CPP)

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