Rehabilitation Casework Technician

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Casework Technician plays a vital role in supporting the Independent Living program by providing administrative and casework assistance to two Independent Living Counselors. This position ensures efficient service delivery. to consumers across six counties in the western region.

Responsibilities

• -Conduct interviews with consumers and collect diagnostic documentation to support eligibility determinations and the development of individualized employment plans.
• -Maintain accurate and timely case documentation throughout the rehabilitation process using the designated case management system.
• -Prepare and process essential paperwork, including billing, payment forms, and correspondence.
• Provide general administrative support as directed by the counselors, ensuring all related tasks are completed effectively and in compliance with program standards.
• Knowledge Skills and Abilities/Management Preferences
• Salary Range: $37,782.00-$66,120.00
• Recruitment Range: $37,782.00- $46,000.00
• Knowledge, Skills, and Abilities / Competencies
• Administrative Proficiency: Demonstrated experience in performing routine office tasks including data entry, document preparation, scheduling, and accurate filing, with a strong emphasis on precision and attention to detail.
• Interpersonal Effectiveness: Proven ability to build and maintain positive working relationships with consumers, colleagues, and the public. Skilled in handling inquiries, resolving conflicts, and maintaining professionalism in dynamic, fast-paced environments.
• Organizational Agility: Capable of managing multiple priorities simultaneously with flexibility, strong organizational skills, and a detail-oriented approach.
• Team Collaboration: Experience working effectively in team-based settings, contributing to shared goals and fostering a cooperative work environment.
• Travel Readiness: Possession of a valid driver's license and willingness to travel within the designated service area as required.
• Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.
• The following Management Preferences are not required, but applicants that possess these skills are preferred:
• **Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours **
• Posting closes at 11:59 p.m. the night before the end date
• About Division of Employment and Independence for People with Disabilities (EIPD):
• Compensation and Benefits:
• Supplemental Contact Information :
• DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
• In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which

Benefits

Additional Information

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD Job Classification Title Administrative Specialist I (S) Position Number 60055325 Grade NC08

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