Pet Parent Experience Associate

Responsibilities

• Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out.
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency.
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care.
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment.
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit.
• This is an onsite position requiring coverage across multiple clinic locations.
• Weekend shifts are included as part of the regular schedule.
• The Perks of the Pack
• Competitive Compensation: Starting pay of $20-$23 per hour, with opportunities for growth based on performance.
• 401(k) Retirement Plan: Company match to support your long-term financial goals.
• Comprehensive Healthcare: Medical, dental, and vision coverage with a generous employer contribution, plus HSA options.
• Paid Time Off: Two weeks of PTO to start, with additional time accrued based on tenure.
• Paid Parental Leave: Up to 12 weeks of paid leave for eligible team members.
• Pet Care Benefits: Generous discounts and perks for your own pets.
• Team Perks: On-shift meals and snacks, team events, and Sploot-branded apparel.
• At Sploot, we're building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.
• Your future looks good from here.
• According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.
• #LI-Onsite

Benefits

Additional Information

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits Sploot Veterinary Care is redefining urgent and primary care for pets, and we're seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. What Makes Sploot Different At Sploot Veterinary Care, we're committed to delivering high-quality veterinary care - from routine wellness visits to urgent needs - while supporting a healthy, collaborative work environment for our teams. We believe exceptional patient care starts with empowered, well-supported professionals. What Makes You A Great Fit Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting. Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences.

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