Threat Response Analyst II

Responsibilities

• Analyse phishing/malicious email campaigns to identify IOC's.
• Categorize email threats and determine the best means of updating detection.
• Provide email security advice, expertise, and remediation to our customers.
• Research and investigate the latest security threats and their potential impact on Mimecast customers.
• Understand security policies within the Mimecast Administration Console and provide configuration suggestions to customers.
• Work with security vendors around threat detection techniques and remediation.
• Respond promptly to customer follow-up cases and address queries through internal communication channels related to the MEIR service offering.
• Leverage AI tools to enhance threat detection, analysis, and response processes.
• Train and answer questions from Associate or Level 1 Threat Response Analysts.
• Assist in the creation and delivery of threat intelligence reports.
• Identify opportunities for improved processes and systems.
• Work closely with other teams and individuals across Mimecast to ensure seamless communication and effective teamwork.
• Troubleshoot platform issues and escalate them to Engineering, Product, and Management teams as necessary for resolution.
• Consistently implement and reflect company values in daily tasks and responsibilities.
• Participate in a 24/7 rotational shift schedule to ensure continuous threat monitoring and response.

Requirements

• Working knowledge of messaging (email traffic management) and routing.
• Experience and understanding of email security technologies.
• Advanced understanding of Domain Name System (DNS).
• Advanced understanding of SMTP, SSL/TLS, POP3, IMAP, TCP/IP.
• Ability to translate complex technical capabilities into management-friendly responses.
• Curiosity about the infrastructure of phishing/malicious email campaigns.
• 1+ years' experience working with the Mimecast platform will be advantageous.
• 2+ years' experience working in a Security Operation Center (SOC).
• Experience working with email/malware detection and blocking techniques.
• Advanced experience in email threat research and response.
• Strong experience working with threat intelligence platforms.
• Strong experience working within SaaS environments.
• Familiarity with AI tools and their application in cybersecurity workflows

Additional Information

Threat Response Analyst II About Mimecast Mimecast is a leading cybersecurity company protecting organizations' people, data, and communications. Trusted by over 42,000 customers worldwide, it's recognized as a Leader in the Gartner Magic Quadrant for Digital Communications Governance and Archiving. Focusing on Human Risk Management, Mimecast addresses the human factor in cybersecurity through advanced threat detection, awareness training, risk management, and data governance. Its solutions ensure communication data is archived, compliant, and discoverable, helping businesses reduce risks tied to human actions. Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working. Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. As a Threat Response Analyst, you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution. The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring. Messaging Security ensures that our security-focused solutions are performing accurately and efficiently. We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback, we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers. We strive for proactive, rather than reactive, approaches to threat detection. The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practices. Messaging Security works closely with research and development, as well as customer support. We are a global team that spans three continents. The role requires flexibility to work afternoon/evening shifts and participate in a 24/7 rotational schedule, including nights, weekends, and holidays, to ensure continuous threat response.

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