Customer Service Representative

Responsibilities

• Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution
• Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience
• Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements
• Monitor open orders, backlogs, and critical requests to identify risks and support on-time responses
• Support continuous improvement in customer service processes, reporting, and communication flow
• Maintain accurate documentation and system updates related to customer requests, order changes, and follow-up

Requirements

• Bachelor's degree in Business, Engineering, Logistics, Administration, or a related field
• Strong customer focus with the ability to manage multiple priorities in a fast-paced environment
• Good analytical skills and attention to detail to follow up on orders, identify issues, and support problem-solving
• Effective communication skills with the ability to work across different functions and build strong relationships
• Ability to stay organized, take action, and follow through on critical customer needs
• Experience in customer service, order management, supply chain, or a related operational environment is a plus
• Looking to make an IMPACT with your career?
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!
• 40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries
• You must submit an online application to be considered for any position with us. This position will be posted until filled.

Additional Information

Join our dynamic team as a Customer Service Representative for our plant located in Apodaca NL, and play a key role in delivering an outstanding customer experience through effective order follow-up, cross-functional coordination, and proactive problem-solving. We're looking for a service-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership.

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