IT Support Engineer

About the role

Role Overview We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff. Key Responsibilities 1. Onboarding & Offboarding - Provision and configure accounts, devices, and software for new hires - Set up email accounts, licenses, and role-based access across all platforms - Conduct IT orientation sessions for new employees - Manage offboarding workflows including account deactivation, license reclamation, and data archival - Ensure compliance with access control policies during staff transitions 2. Microsoft 365 & Azure Portal Administration - Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune - Manage users, groups, licenses, and security policies via MS portals - Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online - Monitor service health, alerts, and usage reports via the M365 admin dashboard 3. SSO & Identity Management - Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols - Administer identity providers such as Azure AD, Okta, or similar platforms - Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning - Troubleshoot SSO connectivity and authentication failures across integrated apps 4. System Troubleshooting - Diagnose and resolve hardware, software, and network-related issues - Provide Tier 1 and Tier 2 support for Windows and macOS environments - Manage helpdesk tickets and ensure SLA adherence - Perform root cause analysis and maintain documentation of recurring issues 5. Outlook & Email Configuration - Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile - Resolve email delivery issues, calendar sync problems, and shared mailbox configurations - Manage mail flow rules, spam filters, and email security policies in Exchange Online - Assist users with PST file management, archiving, and mailbox migrations 6. PSD / Password & Security Data Management - Manage and enforce password policies, resets, and self-service options - Handle Privileged Security Data (PSD) including secure credential storage and access logs - Ensure compliance with data protection regulations and internal security policies - Support audits related to identity access management and security data handling Required Skills & Qualifications - Bachelor's degree in Information Technology, Computer Science, or equivalent - 2-5 years of hands-on experience in an IT support or systems administration role - Strong proficiency in Microsoft 365 Admin Center and Azure/Entra ID portal - Demonstrated experience with SSO integrations (SAML, OAuth, OIDC) - Solid understanding of Active Directory and group policy management - Experience managing Outlook and Exchange Online configurations - Familiarity with ITSM tools (ServiceNow, Jira Service Management, or similar) - Knowledge of endpoint management tools such as Microsoft Intune or JAMF Preferred Qualifications - Microsoft certifications: MS-900, MD-102, MS-102, or AZ-104 - Experience with SCIM provisioning and Conditional Access policies - Knowledge of PowerShell scripting for automation of IT tasks - Exposure to security frameworks such as Zero Trust or ISO 27001 Key Competencies - Strong analytical and problem-solving mindset - Excellent verbal and written communication skills - Ability to manage multiple priorities in a fast-paced environment - High attention to detail and a security-first approach - Collaborative team player with a proactive attitude

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Company Intel

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