Sales/Senior Sales Executive

About the role

Sales Actively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, site inspections and written communications Achieve daily & monthly targeted number of sales activities with effectiveness Develop business leads for the Hotel on a weekly basis Research & prepare monthly lists of key accounts to target utilizing business analytic tools such as Agency 360 Plan & conduct site inspections to qualified potential accounts Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize groups & wholesale revenue Attend key client events & FAM trips as planned Administration Be conversant about Hotel USP's (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel's etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate. Review in-house guest & arrivals list to flag specific VIP clients & corporate guests Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner Prepare sales reports, proposals, agreements and presentations as required by Sales and Business Development team Maintain and conduct prompt update of clients and agents' database utilizing Envision, CRM system & Opera Assist with distribution of sales and events proposal, contracts and agreements Raise purchase orders on Birchstreet as required for Sales collateral & corporate merchandise & corporate merchandise Attend training sessions and meetings as and when required Customer Service Close communications with clients to maintain a high level of hotel's exposure Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management) Plan & Host "WOW" site inspections & FAM trips to deliver the brand promise always providing exceptional customer service Provide positive and constructive feedback as necessary to the respective departments Financial Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities Support account development planning function to maximum revenue short & long term Support the preparation of weekly yield meeting content and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics Operational & Other Duties Manage and plan all group/event logistics in liaison with the reservations and front office team Develop and maintain positive and productive working relationships with other colleagues and departments Identify and communicate ideas, customer expectations from assigned segments and territory To be aware of community, business, political and social factors that may affect the hotel's financial performance Effectively communicate guiding principles and core values to all levels of associates. Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Ways of working Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department To respond to any changes in the department as dictated by the needs of the industry, company or hotel Maintain confidentiality of proprietary materials and information Follow company and department policies and procedures Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures To support and uphold Hyatt's and The Standard's Corporate Mission and Values in all interactions Any other duties as assigned by your supervisor Qualifications, Knowledge and Skills: A minimum of 2 years' experience in a similar capacity with proven track record in a 5-star/lifestyle hotel Diploma, Advanced/Higher/GraduateDiploma/Bachelor's degree in tourism, hospitality, or related field Excellent verbal, reading and written communication skills Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential Customer centric with a core focus on providing guests with a positive experience to build long-term relationships A track record in achieving and exceeding sales targets A team player and builder A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen Able to maintain the highest standards of profe

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