Matriculation & Retention Advisor

About the role

The Matriculation and Retention Advisor is responsible for executing Matriculation and Status Break (Retention) outreach programs. Reporting to the Director, Matriculation Advisement within Worldwide Student Success Operations, this role delivers high-quality student support services to promote student success, academic achievement, and retention. The Advisor works collaboratively with other Advisors, Site Advisors, and Site Directors to meet matriculation and retention goals, with a focus on non-matriculated and status break student outreach initiatives. This position conducts detailed analysis of student academic records and provides academic advisement related to degree requirements, curriculum, academic policies, procedures, transfer credit, advanced standing, graduation requirements, and interpretation of the Official Advising Report. The role also promotes institutional aid initiatives and scholarship opportunities for eligible students. The Matriculation and Retention Advisor requires independent judgment and decision-making in assessing and resolving student issues. The role gathers and analyzes student data and trends related to retention and academic success. Communication with students is conducted via phone, email, text, and chat to encourage enrollment, persistence, and retention while maintaining a high level of customer service. For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professiona l staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace. Perks Await You at Embry-Riddle! Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and depend

Responsibilities

• Student Communication & Outreach
• Initiate proactive outreach to non-matriculated and status break students via phone, email, and text
• Respond to student inquiries, concerns, and provide guidance, referrals, and support to remove barriers to enrollment
• Follow established weekly matriculation and monthly status break outreach schedules
• Maintain accountability for outreach within assigned geographic areas
• Provide coverage support for team members during extended absences or leave periods
• Advising & Student Services
• Advise students on degree curriculum, academic regulations, prerequisites, graduation requirements, policies, and interpretation of the Official Advising Report
• Provide guidance on financial aid, tuition assistance, industry reimbursements, payment plans, and Veterans Affairs benefits options
• Deliver personalized advising to at-risk students, including those on conditional admission, academic warning, and probation
• Promote scholarship opportunities and institutional aid initiatives
• Identify and address barriers to enrollment, offering support or referrals to appropriate student services
• Collaborate with advising teams to support student success and retention outcomes
• Monitor and ensure completion of advisor follow-up activities within outreach workflows
• Verify prerequisite requirements and ensure appropriate course registration and curriculum alignment
• Assist students with academic resources, including textbooks and course materials
• Support student navigation of university systems including ERNIE, Campus Solutions, Canvas, eUnion, and other platforms
• Encourage eligible students to apply for and participate in graduation
• Management of Student Records
• Maintain accurate and timely records in Campus Solutions, Imaging, Education Cloud, SharePoint, and other university systems
• Document all student interactions with detailed advisor notes and status updates
• Resolve individual student enrollment and academic issues
• Provide timely and accurate reports and data as required

Additional Information

Job Description

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