Account Manager, Employee Benefits

Responsibilities

• Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including, but not limited to, medical, dental, vision, life, disability, and voluntary
• Manage a book of business of approximately $500,000+
• Support Team Leader and/or Account Executive(s), as assigned
• Proactively provide client service in response to day-to-day service issues and questions; escalate, as necessary
• Actively seek improvements to client service and efficiencies within teams by identifying improved processes
• Works with the client team to develop project plans and deliver on service goals
• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of account transactions
• Prepare renewals and RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• Delegate administrative and analytic tasks, as necessitated, to team Benefit Analyst; provide coaching and peer review, e.g., Forms 5500, policy review, monthly carrier reporting, etc
• Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)
• Understand, articulate and implement RS value-added resources
• Accountability for updating client information, in timely manner, within appropriate software (e.g., BenefitPoint, AMS, etc)
• Successful Candidates Will Have:
• BA/BS preferred
• 2 - 5+ years of health & welfare experience, meets majority of core practice competency-based skills
• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Life, Accident and Health Insurance License required
• GBA or CEBS Certification a plus
• Physical Demands and Work Environment
• The work environment characteristics described are representative of those employees performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel
• Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice .

Benefits

Additional Information

Step into a role where you'll build lasting client relationships and drive real impact. As a Mid‑Market Account Manager, you'll own a focused book of business while serving as a trusted advisor-handling day‑to‑day needs, offering clear insights through data, and delivering a seamless, high‑quality client experience. You'll collaborate closely with vendors, carriers, and internal teams, and you'll also support Team Leaders and Account Executives on larger accounts, giving you valuable exposure to more complex client work. You'll play a key part in accelerating growth by identifying opportunities to expand your clients' coverage and deepen partnerships within your portfolio. Success in this role comes from a strong foundation in employer‑sponsored health and welfare plans and a solid grasp of the federal and state regulations that guide them. If you're driven, client‑focused, and ready to grow your career in a dynamic brokerage environment, this is your chance to excel.

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