Customer Service Representative (Contractor)

Responsibilities

• Purchase Order to German to build the stock
• PO reception and Create Purchase order to build stock for China in SAP
• Check the viscosity of the goods after DO created if needed
• Check & confirm bill of landing/Prepare documents for custom clearance
• Follow up the sea freight status
• Customer Sales/Sample Order
• Create Sales Order / Create Delivery for the SO in SAP
• Check and update the price if needed
• Prepare documents for delivery, eg. COA, print Label, customer specific delivery list, pick customer special-needed viscosity, etc.
• Adjust ETA and update related doc if requested by customer
• Communicate with Logistic with picking and delivery issue.
• Sample order management
• Check & Follow up AR
• Check customers' AR. Notify customer and sales for Overdue
• Clear Over Due payment by sending customer's payment slip to controller and Accounting
• Special order release approve application if order blocked due to Over Due reason
• External Warehouse Affairs
• Warehouse Payment application in Ariba.
• SLOB(slow moving and obsolete) product disposal communication
• Warehouse visit (stock taking & quality issue).
• Stock Management
• Stock level monitoring and share stock status report to sales weekly
• Stock taking vs external warehouse data monthly.
• SLOB (slow moving and obsolete) product management.
• Other affairs, like complain, etc.
• Code extension
• New customer creation, including sold to, ship to, etc
• Sample Management
• Transportation License application
• Customer complain process(return/exchange, and input SAP as complain ticket), etc.

Requirements

• Bachelor degree or above with at least 2 years working experience in customer service function
• Solid experience in order management
• Willing to learn new things with strong learning ability
• Be familiar with MS Excel Experience and SAP is a plus
• Good oral and written English
• Your Application
• To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html .
• Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
• Your Talent Acquisition Manager:
• Thomas Gao （高宇）
• Company is
• Evonik Specialty Chemicals (Shanghai) Co., Ltd.

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