Executive IT Support Engineer

Responsibilities

• Deliver high-touch, white-glove IT support to executives both onsite and remotely
• Troubleshoot and resolve complex issues across hardware, software, mobile devices, and peripherals
• Support executive technology environments, including:
• Windows and macOS devices
• iPhones, iPads, and mobile connectivity
• Monitors, docking stations, printers, and office setups
• Provide expert support for collaboration tools such as Microsoft Teams, Zoom, Webex, and Microsoft 365
• Ensure flawless technology execution for board meetings, leadership meetings, and corporate events (virtual, hybrid, and onsite)
• Provide live, real-time support during high-priority meetings, including AV, conferencing, and room setup
• Coordinate executive onboarding/offboarding, including device provisioning, setup, and access management
• Support executive travel by ensuring all devices, connectivity, and conferencing tools are fully functional
• Partner with infrastructure, network, and security teams to quickly resolve complex or escalated issues
• Take a proactive approach to identify risks, prevent disruptions, and continuously improve the executive technology experience
• Maintain strict confidentiality when handling sensitive information and executive communications
• What You Bring:
• 5+ years of experience in executive IT support, VIP support, or high-touch desktop support
• Proven experience supporting C-level or senior leadership in a high-visibility environment
• Strong technical expertise in:
• Microsoft 365
• Windows and macOS operating systems
• iOS devices and mobile support
• Collaboration tools (Teams, Zoom, Webex)
• Conferencing and meeting room technologies
• Experience with endpoint support, device deployment, and mobile device management (MDM)
• Excellent troubleshooting skills across hardware, software, AV, and connectivity
• Ability to manage time-sensitive issues with urgency, precision, and composure
• Strong communication skills with a polished, professional presence
• Exceptional organizational skills and ability to prioritize in a fast-paced environment

Requirements

• Experience supporting executive presentations, board meetings, or large-scale events
• Knowledge of AV systems, conference room technologies, and hybrid meeting environments
• Experience with ITSM/ticketing systems
• Familiarity with security best practices related to executive support
• Relevant certifications (Microsoft, Apple, ITIL, etc.)
• What Sets You Apart:
• A white-glove service mindset with a focus on executive experience
• Professionalism, discretion, and strong judgment
• A proactive approach - you anticipate needs before issues arise
• Ability to stay calm and effective under pressure
• Strong relationship-building skills with senior stakeholders
• #LI-KG1
• #LI-Hybrid
• Our Culture
• At Everest, our purpose is to provide the world with protect

Benefits

Additional Information

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology Job Description: About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. Job Summary: We are seeking a highly skilled Executive Support Engineer to provide white-glove IT support to C-suite executives and senior leadership. This role is a critical partner to our leadership team, ensuring a seamless, secure, and high-performing technology experience across day-to-day operations, executive meetings, travel, and high-visibility events. You will operate in a fast-paced, high-impact environment where responsiveness, discretion, and professionalism are essential. This is an opportunity to work closely with senior leaders, anticipate needs, and deliver proactive, hands-on support that enables the business to operate smoothly at the highest level. This is a full time in office position based in Warren, NJ.

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