Business Analyst, Operations

Responsibilities

• Data Collection & Analysis: Proactively gather, cleanse, and analyze complex operational data from various sources across GCS client teams to identify trends, patterns, and anomalies.
• Performance Reporting & Dashboards: Design, develop, and maintain robust reports and interactive dashboards (e.g., in Tableau, Power BI, Looker Studio) to track key operational metrics (KPIs) and provide clear visibility into performance and progress.
• Insight Generation: Translate raw data into actionable insights and compelling narratives, presenting findings to the Director, Operational Excellence and other stakeholders to inform strategic decision-making.
• Root Cause Analysis: Conduct in-depth investigations into operational inefficiencies or performance gaps, utilizing analytical techniques to pinpoint underlying causes and recommend data-backed solutions.
• Initiative Support: Provide critical analytical support for the identification, validation, and implementation of operational excellence initiatives, ensuring recommendations are grounded in solid data.
• Measurement Frameworks: Assist in establishing and integrating robust measurement frameworks to continuously track, evaluate, and report on the progress and impact of operational improvements.
• Community Engagement: Contribute data-driven content and insights to the client operations community, fostering knowledge sharing and the dissemination of best practices.
• Collaboration: Work closely with client operations leads, GCS teams, and other stakeholders to understand data needs, gather requirements, and ensure analytical solutions are relevant and impactful.
• How Success is Measured: In this role, your success will be evident through tangible contributions, specifically by:
• Providing timely and accurate operational insights that directly inform and enable the successful identification and validation of key operational excellence initiatives.
• Developing and maintaining effective reporting and measurement tools that clearly articulate the progress and impact of implemented operational improvements.
• Effectively communicating complex data and insights to stakeholders, leading to informed decision-making and tangible improvements in operational processes and outcomes.
• Demonstrating a proactive approach to identifying data opportunities and contributing to a culture of continuous improvement through analytical rigor.

Requirements

• At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values:
• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Required Qualifications:
• Experience: Experience in a business analysis, data analysis, or similar analytical role, ideally within the media, marketing, or agency sectors.
• Analytical Skills: Strong analytical and problem-solving skills wi

Additional Information

About WPP Media WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 1337 - Business Analyst, Operations About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com Role Summary and Impact As the Business Analytics Manager, Global Client Solutions (GCS) Operations, you will be instrumental in driving data-driven decision-making and operational excellence within WPP Media. Reporting directly to the Director, Operational Excellence, you will be responsible for collecting, analyzing, and interpreting operational data to uncover insights, identify areas for improvement, and measure the impact of strategic initiatives. Your work will directly support the enhancement of efficiency, quality, and effectiveness across our global client portfolio, ultimately contributing to superior client satisfaction and business performance.

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