Housekeeping Analyst

About the role

The Housekeeping Analyst will assist in the day-to-day operations of the housekeeping department, while instructing employees and interacting with outside vendors and other departments in order to provide a clean, well-maintained facility in a timely manner. ESSENTIAL DUTIES and RESPONSIBILITES Include but are not limited to the following: Foster a welcoming environment for guests, colleagues, and vendors. Address guest concerns promptly and professionally. Maintain high grooming and service standards aligned with brand and Forbes/LQA expectations. Schedule and assign duties to Room and House Attendants. Monitor room status, rush requests, and service refusals; reassign tasks as needed. Ensure daily housekeeping service is completed before check-in times. Coordinate with Front Desk, Engineering, and Royal Service for room readiness and maintenance. Oversee office cleaning and maintenance schedules in administrative and back-of-house areas. Monitor and analyze inventory consumption trends to optimize stock levels and minimize waste. Oversee laundry and uniform management, including vendor coordination and timely distribution of staff uniforms and guest linens. Collaborate with the team to identify cost-saving opportunities and operational improvements related to supplies and services. Use Opera Cloud, Alice, and other systems to manage assignments, VIP lists, and service requests. Maintain control sheets, logs, and accurate records. Answer and log calls; ensure rapid response and clear communication across shifts. Prepare reports, manage office supplies, and maintain organized workspaces. Ensure adherence to health, safety, legal, and company policies. Support continuous improvement through training and implementation of new procedures. Maintain attendance records and recommend corrective actions when needed. Perform clerical tasks, operate office equipment, and manage departmental correspondence. Attend meetings and briefings; support departmental projects and initiatives. Maintain organized housekeeping areas and uphold a safe working environment. SUPERVISORY RESPONSIBILITES Organize workflow and ensuring colleagues understand their duties or delegated tasks Monitor associate productivity and providing constructive feedback and coaching when applicable Assign work and sections on a daily basis Review business levels and staffing for management to review Prioritize the daily activities of the housekeeping staff Strategic-decision making Resolve complaints High School graduate or equivalent is preferred. Previous similar experience preferably in luxury environment Previous housekeeping experience required Previous supervisory experience an asset Computer literacy in Microsoft Office Experience with Opera Cloud and Alice a strong asset Proficient in English (verbal & written) essential Ability to communicate in Spanish an asset Proactive with a meticulous eye for detail Excellent organizational and time management skills Positive attitude Strong problem-solving abilities Ability to multi-task Ability to convey information and ideas clearly Sense of initiative Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Ability to work well in stressful, high-pressure situations Committed to delivering a high level of service to employees Self-confident, proactive, and able to prioritize and make effective decisions Ability to work flexible shifts including weekends and holidays Ability to understand and comply with all company and departmental rules and regulations, policies and procedures. Able to communicate both written and verbally. Successfully complete the training /certification process for this position. Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through. Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers. Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Ensure high morale and productivity levels are achieved, through detailed communication, training, development

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