Specialist

About the role

Essential Duties and Responsibilities: "Essential duties" are those that an individual must be able to perform with or without reasonable accommodation. 1. Completes various basic-level projects in Word (e.g., creates new documents, formats, generates TOC and TOA, and adds cross-references)2. Completes various basic-level projects in Excel (e.g., creates new workbooks/sheets, formats cells/tables/rows/columns, and uses simple formulas)3. Completes various basic-level projects in PowerPoint (i.e., revises slides, inputs/revises text, inserts graphics, and formats/reapplies slide design and layout)4. Utilizes Acrobat Professional to compress .pdf files, create searchable and non-searchable .pdfs., apply Bates numbering and crop pages as needed5. Proofreads documents when necessary6. Converts documents from one application to another7. Uses core utilities such as OmniPage, Litera Change-Pro and DocX Tools 8. Monitors and responds to departmental mailbox and phones according to established procedures9. Provides basic troubleshooting via remote assistance10. Utilizes the Document Management System (DMS) to retrieve, deliver, and manage documents11. Utilizes ServiceNow to record tasks and otherwise assists with workflow management as needed12. As needed, performs intake of requests coming into the GLODOCS center, including clarifying instructions, estimating job duration, and negotiating deadlinesJob Description13. Prepares detailed instructions regarding work requests being handed over to team members14. Takes an active role in keeping current with procedures15. Assists team members 16. Promotes effective work practices, works as a team member, and shows respect for co-workers Position Specifications Education - High School Diploma or equivalent required- Bachelor's degree desired- Microsoft certifications in Word Core, Excel Core and PowerPoint preferred Work Experience - A minimum of two years' related experience wor

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