Senior Producer, Live Services

Responsibilities

• Own all live service related production tasks, including builds, live game incident processes, patches, bug fixes, new content releases, and feature updates
• Plan and oversee live releases end to end, ensuring timely and high quality delivery across all release types
• Establish and maintain multiple roadmaps and high level schedules that account for launch as well as ongoing post launch services and events
• Bring clarity to ambiguity by defining creation pipelines, tracking work, and establishing clear communication pathways across disciplines
• Partner with all project teams to drive them toward delivery, evaluating priorities, scope, and resources and adjusting strategies as requirements evolve
• Work regularly with internal and external community management and stakeholders, fostering strong connections to ensure consistent and timely exchange of information
• Facilitate and document outcomes and action items for team meetings, discussions, and breakouts
• Maintain a clean, up to date project backlog in Jira, assisting with task organization, prioritization, and tracking across your areas of ownership
• Mitigate risks and take ownership of any unforeseen events as they arise
• Monitor in-game trends using data insights and telemetry to inform necessary changes to the game
• Drive team culture by initiating, fostering, and maintaining positive working relationships across a distributed team
• Contribute to the broader production organization, sharing process improvements and tooling across the studio
• KEY QUALIFICATIONS
• 7+ years of experience in production, with at least one year as a Senior Producer on a shipped game title, ideally on Unreal and for PlayStation and PC
• Shipped at least one title as a Senior Producer or above, with extensive knowledge of the full cycle of production including live service operations
• Experience with live service and multiplayer games, including release management and submission processes
• Experience with monitoring and informing necessary changes to the game using in-game trends, data insights, and telemetry
• Strong familiarity with external vendor management, including contractors and third party partners
• Strong communication, writing, and facilitation skills, with the ability to align stakeholders across disciplines
• Proficiency with project management and collaboration tools including Jira, Miro, Slack, and Discord
• Excellent project management skills including task prioritization, risk mitigation, dependency tracking, and stakeholder management
• Strong change management and conflict resolution skill set
• Comfortable operating with ambiguity and proactively creating structure where none exists
• Adaptable to the growing needs of this role and our first live game
• All of our roles require up to 10% air travel. Examples include Studio/Team Offsites, Team/Studio Events, etc.
• BONUSES
• Experience using KPIs to set and track product success goals
• Experience designing or producing New User Experience and onboarding flows
• Experience working with development teams using Unreal Engine 5
• Passion for online multiplayer games and an active gaming background with proficiency in multiplayer titles
• Our ranges are based on California market rate regardless of work location in the US.
• Find out more about our benefits for full time roles and team on our careers page!
• Bad Robot Games recruiters will never ask you for money or to provide financial information during our recruiting

Benefits

Additional Information

Founded by Bad Robot (Lost, Cloverfield, Westworld, Star Wars, Star Trek), we at Bad Robot Games are on a mission to continually reinvent how stories are played. We are a remote-first games company represented by a diverse team, which empowers us to make the kinds of games in which all players can see themselves. Working closely with our colleagues at Bad Robot Productions, our projects unite our extensive network of games, TV, and film industry talent to create original IPs, expansive worlds and tell new stories across all media platforms which are as fun to watch as they are to play. ----- Bad Robot Games is looking for a Senior Producer, Live Services who is project management oriented and thrives in areas of high complexity and cross-functional coordination. This is an opportunity to join our exceedingly collaborative and experienced team and have a meaningful impact on 4:Loop. You will own the production of our live service operations, driving schedules, managing dependencies, and ensuring the health and quality of our game post-launch.

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